Updated Message Regarding COVID-19

 

Monday, May 11:

 

Our showroom is now open, by appointment only, Monday through Friday from 9:00 am to 5:00 pm. We are eager and excited to help plan your post-COVID event! The latest appointment start time available each day is 3:30 pm. We are taking every precaution necessary in terms of sanitation and social distancing. The number of visitors at each appointment will be limited to three individuals. The APR representative for your appointment will wear gloves and a mask and will maintain a safe social distance. All guests will be required to wear a mask as well. Hand sanitizer will be available as you enter the showroom.

The sales team will continue to work remotely with the exception of showroom appointments. We recommend communicating with the sales team via email whenever possible. When a phone call is necessary, please dial American Party Rentals’ main line at 919.544.1555. A recorded greeting will provide names and extensions for our staff. After entering the proper extension, you may leave a voice mail which will immediately forward to that individual’s cell phone.

If you have an existing reservation between now and July 31, you should have received an email from your salesperson touching base on your specific event plans. We would like confirmation no matter what your action plan is: cancellation, rescheduling, or moving forward as planned. This email contained an important new policy for ALL customers, including account customers: we now require a non-refundable 50% deposit on all new reservations as well as reservations that are re-confirmed or re-scheduled for event dates now through July 31st. For account clients the deposit will be due 30 days prior to the event date. This policy is a direct result of COVID-19 and the unprecedented circumstances it presents. We appreciate your understanding of this new and temporary policy. The end-date for this new policy is subject to change as more information becomes available.

To our greater Triangle and special events communities: the Daymont brothers are available to discuss unique issues that arise as a result of this challenge. Our response is subject to change as more information becomes available. As a collective society, we’re often at our best when we come together and work towards a common goal. We look forward to rising to the challenge with you. We wish you all the best and look forward to seeing you on the other side of this temporary crisis.

Sincerely,

 

Todd and Chad Daymont

todd@americanpartyrentals.com
chad@americanpartyrentals.com