Updated Message Regarding COVID-19
Monday, March 30:
Current recommendations and mandates dictate that individuals should not gather in groups larger than 10 through at least April 30 so that we can all #flattenthecurve. APR almost exclusively services events larger than 10 people. Last week we made the difficult decision to essentially cease all warehouse and delivery operations. We do have a skeleton crew available for any potential rental opportunities which support essential businesses. Our sales team continues to work remotely from home and is available (and eager!) to help. Cedrika and Natalie can be reached Monday through Friday between the hours of 9 and 5. Our showroom is closed until further notice.
We recommend communicating with the sales team via email whenever possible. When a phone call is necessary, please dial American Party Rentals’ main line at 919.544.1555. A recorded greeting will provide names and extensions for our staff. After entering the proper extension, the call will forward to that individual’s cell phone.
If you have an existing reservation between now and June 30, you should have received an email from your salesperson touching base on your specific event plans. We would like confirmation no matter what your action plan is: cancellation, rescheduling, or moving forward as planned. This email contained an important new policy for ALL customers, including account customers: we now require a non-refundable 50% deposit on all new reservations as well as reservations that are re-confirmed or re-scheduled for event dates now through July 31st. For account clients the deposit will be due 30 days prior to the event date. This policy is a direct result of COVID-19 and the unprecedented circumstances it presents. We appreciate your understanding of this new and temporary policy. The end-date for this new policy is subject to change as more information becomes available.
To our greater Triangle and special events communities: the Daymont brothers are available to discuss unique issues that arise as a result of this challenge. We pledge our commitment to formulating our actions and reactions to the COVID-19 pandemic based completely on facts and science. Our response is subject to change as more information becomes available. We will update this message as necessary. As a collective society, we’re often at our best when we come together and work towards a common goal. We look forward to rising to the challenge with you. We wish you all the best and look forward to seeing you on the other side of this temporary health crisis.
Todd and Chad Daymont