I have created a “wish list” on your website. Now what?
The wish list feature on our website is a great way to get an idea of inventory options and related costs. However, it does not reserve or place a hold on the items listed nor can it confirm availability. Once you have finished your wish list and requested a quote, an APR team member will contact you before the end of the next business day. If your event will take place within two weeks time, you should follow-up with a phone call to our office at (919) 544-1555. This is the fastest way to ensure availability of your requested items.
How far in advance should I reserve the equipment I need for my event?
We will accept reservations for wedding receptions one year prior to your big day. For other large events, it’s a good idea to reserve approximately three to six months in advance of your event date.
I am ready to make a reservation. How do I go about placing an order?
When you are ready to place your order, call our office at (919) 544-1555. One of our event specialists will check availability, go over pricing and delivery instructions, and answer any questions or concerns you may have at that time. Reservations require a 50% deposit, a credit card to have on file, and the understanding of our rental contract.
Do I need to clean the rentals before I return them?
When renting china, glassware, and/or silverware, we ask that you remove any excess debris by rinsing off the equipment prior to returning. You do not have to wash the equipment. If you rented linens, under no circumstances should you wash or dry them. If linens become wet while in your possession, please allow them to air dry and then place the dirty linens in the teal-colored linen bag(s) provided.
How do the rentals come packed?
Rentals are delivered clean, sanitized, and ready for use! All dishware, glassware and flatware arrive in special racks and containers wrapped in plastic bags and sealed for use*. Linens are folded, bagged and sent with a teal-colored linen bag in which to place your dirty linens after use.
*Helpful hint: When unwrapping the bags for use, rip or cut a slit in the top of the bag. Remove the glassware or china without removing the bag from the rack. When you are ready for clean-up, the bag will catch any food debris or left-over drops of wine when you place the items back in their racks. Trust us – your hardwood floors and car interiors will appreciate it!
If I rent items for a Saturday event, how many days rent do I have to pay? aka I want to pick my rentals up a day early. Will I have to pay extra?
In almost all cases, our rental rates are based on a reasonable event period. We recognize a 24-hour rental window may not make sense if your event occurs over the weekend. We consider Friday to Monday to be the same as a one-day rental. If your event is on a weekday, we will gladly deliver the day before and pick-up the day after your event for a one-day charge.
Is a deposit required?
Upon reserving we will ask for a 50% deposit as well as a credit card to have on file. We accept all four major cards. If there is a tent on your reservation, the portion of the deposit covering the tent is non-refundable. Payment is due in full prior to delivery. If we have your consent, we most often will charge the card on file the day of or the day prior to delivery.
Can I make edits to my order without being penalized?
Of course! We recognize that guest counts are likely to fluctuate as the event date approaches. We encourage you to make a “best guess” estimate when placing your original reservation and make adjustments as you become aware they’re needed. Final edits should be made a minimum of two business days prior to the delivery date. Once preparation has begun on your order, changes may be subject to an additional fee.
What if I have to cancel my reservation?
With the exception of a tent rental, you may cancel without penalty up to two business days prior to delivery date or pick-up from our warehouse. If your order has already been pulled or is out on a truck for delivery we reserve the right to assess a 15% restocking fee.
Do you deliver?
Generally speaking, an order must be at least $100 in value to qualify for delivery. If your order meets this requirement, delivery service starts at an additional $75 and may increase depending on distance from our warehouse or difficulty of delivery (multiple levels, elevator access only, etc.). In most circumstances orders less than $100 in value can easily be picked-up by the customer from our warehouse.
Do you offer customer pick-up?
Absolutely. Please keep in mind the size of your vehicle when placing your order as most vehicles will not accommodate round tables larger than 42″ in diameter or banquet tables longer than 60″. For safety reasons, we do not allow customers to pick-up and place equipment on open trailers or on top of their vehicle. Certain items do require our professional team to deliver and set-up – examples include chiavari chairs, dance floors and staging.
What time will my rental arrive?
Delivery/pick-up schedules cannot be completed accurately until all orders are finalized and therefore are not attempted until the afternoon of the preceding day. Unfortunately, even after we stop accepting orders, late changes to existing orders and other unexpected events such as traffic and bad weather can cause delays or even a shuffling of the delivery schedule. You may call our store at any time on the day of delivery and we will make a sincere effort to estimate the time of our arrival based on the information that is available at the time of your call. You may also visit the link to “today’s delivery schedule” on the homepage. This is a Google Doc that is updated every morning, and sometimes during the day. Simply look for your contract number to help estimate when your delivery or pick-up will be made.
Do I have to be home when you deliver or pick-up my rentals?
No, you do not have to be home. However, there must be a secure place the rentals can be left in that is shielded from possible inclement weather and easily accessible to our crew.
Does your delivery fee include set-up?
Items that require assembly such as tents, stages and dance floors include set-up and tear-down in the rental fee. Set-up and tear-down of tables and chairs is available for an additional fee of $2.00 per table, $0.50 per plastic folding chair, and $1.00 per wood folding or chiavari chair. If you only require one or the other (set-up or tear-down), the fee is split in half. These arrangements must be made prior to delivery on a case by case basis if time and labor permits. A site plan/drawing must be provided and it is highly encouraged a representative from the event be on site for set-up. Set-up of items other than tables and chairs is not available.
What happens if we are required to have everything out of the venue immediately after the party?
After hours or Sunday pick-ups can be arranged for an additional fee.
How do I get in touch with you after hours if I have an emergency related to my event?
What happens if we damage a piece of rental equipment while it is in our possession?
It’s not uncommon for someone to drop a wine glass at a cocktail party or for a guest to accidentally throw away a salad fork. After the rentals are returned to our warehouse, we will count in and check your order. You will be charged replacement cost for anything that is broken or missing. We do allow our customers a reasonable amount of time to find missing items as they often reappear.
That said, security of the rental equipment is your responsibility! Equipment must be protected from theft and weather-related damage while in your possession!
Do I get my money back if I do not use the equipment?
Unfortunately, no. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore once the items are in your possession, you must pay for them.